Agency by Glenn Regan located in the hub of the inner west is a boutique agency which manages properties in Newtown, Enmore, St Peters, Sydenham and surrounding areas.
The dedicated team at Agency By Glenn Regan are committed to providing a first-class service. When it comes to managing your inner west or Newtown property they bring a wealth of experience. Mark Paterson, their Property Manager has been with the team since 2005.
For Mark it is all about building and maintaining relationships.
“The Property Manager is the meat in the sandwich between the landlord and the tenant,” he says.
According to Mark, it is paramount the Property Manager has a good relationship with the landlord and the tenant. Mark says open communication between the tenant and the Property Manager means the tenant is more likely to leave the property in a good state.
“I treat the property as my own and I am not afraid to get my hands dirty,” Mark says.
With a background in the building industry Mark is able to take care of many small jobs without adding the expense of calling in a tradesperson.
“If the gutters are overflowing, it is nothing for me to put my hand in and clear the leaves,” Mark comments.
This level of hands-on service is priceless for both the landlord and the tenant.
“If I can fix the shower without calling in a tradie the tenant is happy because they aren’t inconvenienced and the landlord is happy because it is effective and involves less expense,” Mark explains.
This level of service ensures longer rentals and committed tenants, all of which benefits the landlord. It is rare to find Newtown Property Managers in larger agencies that are prepared to offer such a comprehensive service.
A Property Manager should always be available to both the landlord and the tenant.
“It is so important to be able to get in touch with your property manager whenever you need to,” Mark says.
Agency by Glenn Regan pride themselves on being able to deal with any issues in a fast and efficient manner.
“As we are a smaller agency, we use a common sense approach, rather than follow procedure to the detriment of the owner,” Mark says.
With its cosmopolitan life-style and proximity to universities, hospitals and the CBD investors and tenants are realising the benefits of a rental property in the inner west. Newtown’s average weekly rents are 8 percent higher than in January 2011.
As rental properties boom personalised service has never been so important.
“We know the Newtown real estate market, we know who the best electrician is in Erskineville and we are part of the local community,” Mark says.
Mark believes landlords should choose the person, not the agency when looking for someone to manage their property. Mark says at larger agencies the day to day management of your property will not necessarily be the person who signs you up.
“We have knowledge of the industry, are up to date on market issues and legislation and can guarantee you the best possible rate for your property,” Mark says.